September 2022 Car Insurance Review


Auto insurance prices are rising, according to the latest CPI report. If your budget is exhausted by high rates, it may be time to find a budget-friendly auto insurance provider that can help mitigate the effects of inflation.

Whether adding teenage drivers to insurance or getting auto insurance with a clean driving record, travelers are offering auto premiums hundreds of times lower than the national average. This makes it an attractive option as prices continue to rise in the US thanks to inflation. But how do you keep quality at an affordable price? This is what we are here to answer.

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One of the largest insurers in the US, Travelers is a carrier that’s been around for more than 165 years. With that much experience, Travelers is a giant in the insurance business, with a robust list of car insurance coverage options to prove it. Travelers auto insurance is available in 42 states plus Washington, DC, and it offers a great list of coverage at affordable prices . Moreover, the carrier has an extensive repertoire of insurance products that make the company a viable option beyond car insurance, including pet , jewelry and travel insurance .

That said, the carrier does raise a couple of red flags when it comes to customer care. Ultimately, deciding if Travelers car insurance is right for you is about the balance between quality and price.

Here’s our review of Travelers car insurance for 2022.


Pros of Travelers car insurance

Travelers is a budget-friendly option for car insurance. Signing up for a Travelers policy can save you hundreds, which is especially important as gas prices soar in an economy that may be headed into a recession . Not only are premiums low compared with the national average, but a robust list of discounts can help bring your overall costs down even further.

And these low prices don’t mean you’ll skimp on coverage. Travelers has a large list of coverage options you can pick from, including some that can’t be found with other insurers, like gap insurance, rideshare coverage (only in Colorado and Illinois) and an accident forgiveness add-on.

Cons of Travelers car insurance

Travelers doesn’t service every state in the US. If you’re in Alaska, Louisiana, Michigan, South Dakota, West Virginia, Wyoming, Hawaii or North Dakota, you won’t be able to purchase a Travelers policy.

Customers who do buy Travelers policies seem typically underwhelmed with the service they receive, according to J.D. Power surveys. Whether it’s overall satisfaction, digital service experience or satisfaction with the auto claims process, Travelers receives lower numbers than the industry average.

Travelers car insurance cost

Whether you’re purchasing a full coverage policy with all the bells and whistles or a minimum coverage policy, Travelers can likely save you money. On average, a Travelers premium for full coverage is $1,447, or $324 less than the national average, according to Bankrate. Tack on a lengthy list of discounts you may qualify for, and you’re likely to keep some extra money in your pocket while you drive. Likewise, you can save money with Travelers when purchasing minimum coverage — just the amount required to legally drive in your state – though we recommend opting for more coverage when possible. Travelers’ average annual premium for minimum coverage is $477. That’s $68 less than the national average, which sits at $545.

Travelers coverage options

Travelers offers just about every major coverage type you might need for an auto policy. Here are some of them:

Travelers discounts

Travelers offers a robust list of discounts that can slash your premiums. Here are a few notable ones:

Customer satisfaction and complaints

While the price tag comes cheap, customers aren’t particularly satisfied with Travelers’ car insurance services. Travelers scored lower than the industry average on auto claims satisfaction, according to another J.D. Power survey. Travelers scored 871 out of 1,000, compared with an industry average of 880. Lastly, Travelers is toward the tail end in J.D. Power’s digital service experience survey, scoring 674 out of 1,000, compared with a segment average of 705.

However, Travelers fares better when it comes to national complaints. For its auto insurance product line, Travelers also receives fewer complaints than the industry average, according to the National Association of Insurance Commissioners’s complaint index. The carrier is indexed at 1.50 compared with a 1.00 industry average. (A 2.00 index would mean a company gets twice the complaints.)

Telematics program

Travelers’ telematics program is called IntelliDrive. It’s a 90-day program that uses your smartphone and an app to track your driving habits, including the time of day you drive, speed, acceleration and braking. It also tracks “distractions,” meaning it checks if you’re answering calls, texting or interacting with your phone while driving. By enrolling in this program, you can score an initial discount, and at your next renewal, you may be rewarded for safe driving with up to 30% discount off your policy.

Other features we like

Like many other carriers, Travelers doesn’t just offer car insurance. And it offers much more than your typical national insurance provider. From boat, home, renters and condo insurance to pet, jewelry, travel and wedding insurance, Travelers really has it all, making it an easy one-stop-shop for anything you may need to insure.


Insurance carriers and products by exhaustively comparing them across set criteria. For auto insurance, we examine average annual premium rates for full coverage, consumer complaints, collision repair scores, the carrier’s financial strength, auto claims satisfaction and overall customer satisfaction. Our data comes from a multitude of sources.

Auto insurance rates come from Bankrate, which gathers data using Quadrant Information Services. We also use both J.D. Power annual surveys that collect data on customer auto claims satisfaction and overall customer satisfaction.

Consumer complaints are taken from the National Association of Insurance Commissioners (NAIC), which collects consumer complaints across states, indexing complaints on a scale that takes into account the industry average. We collect the financial strength rating of each carrier from the A.M. Best Rating. Lastly, we collected collision repair scores from the Crash Network Insurer Report Card, which collects data from collision repair professionals, including mechanics, to gauge the quality of collision claims service from insurance carriers.